At Gadgetoint, we strive to ensure our customers are satisfied with their purchases. If you are not completely happy with your order, please review our return and refund policy below.
1. Eligibility for Returns
You may be eligible for a return or refund if:
- The item is defective, damaged, or incorrect upon arrival.
- The item does not match the description provided by the seller.
- The item is lost during shipping (based on tracking updates).
Note: We do not accept returns for buyer’s remorse (e.g., wrong size, color preference, or change of mind).
2. Return Process
To request a return:
- Contact us at gadgettpointt@gmail.com within 7 days of receiving your order with your order number, photos of the item, and a description of the issue.
- We will review your request and may ask for additional information.
- If approved, we will provide return instructions, which may include returning the item to us or directly to the supplier.
3. Refunds
Once your return is received and inspected, we will process your refund. Depending on the situation:
- Full Refund: If the item is damaged, defective, or not as described.
- Partial Refund: If the issue is minor or does not significantly impact item usability.
- No Refund: If the item was used, altered, or does not meet return conditions.
Refunds will be issued via your original payment method and may take 5-10 business days to reflect.
4. Shipping Costs
- If the return is due to our error (e.g., wrong item sent), we will cover the return shipping cost.
- If the return is for any other reason, the buyer is responsible for return shipping fees.
5. Non-Returnable Items
- Perishable or customized goods
- Items marked as “Final Sale”
- Orders past 7 days from the delivery date
6. Dispute Resolution
If your request is not resolved to your satisfaction, you may open a dispute through AliExpress within the buyer protection period. We recommend communicating with us first for a faster resolution.
For any questions, feel free to contact us at gadgettpointt@gmail.com.